After you have completed your order this will remain in processing for a maximum of two working days.
When your package is ready it will be shipped and you will receive a confirmation email. Click on “Track your order”.
Don’t worry if the tracking link is deactivated or incorrect, it will be activated within 72 hours and you will be able to view the delivery date.
Always check this link from which you can check for delivery attempts already made and any problems of the courier in locating your address.
Please note that couriers do not deliver by appointment and there is no telephone contact.
Of course, also by accessing the “My orders” section you can view your parcel in delivery, by clicking on “View order” and then on “Follow the shipment online”.
1. Click on “My orders” and on the order you want to return in full or in part.
2. Click on “Return item”.
3. Tick the appropriate box to indicate which items to return. If you wish to return all items, tick all boxes.
4. Choose the reason for the return.
5. If you paid for your order on delivery, select the refund method you prefer between Faradiba credit or bank transfer. If you paid by credit card or PayPal, the refund will be made directly to the same card and to the account used at the time of purchase.
6. In the last step book the collection of the return. Click on “Schedule collection with UPS”.
You will be redirected to the UPS website and can choose the date and time for your home collection. Remember that you have the tracking code with you, i.e. the code starting with 1Z that you can find on the return label.
Enter it in Step 1 under the heading, “If you have the search numbers for the return label, enter them here”.
Remember to copy it without spaces and in block capitals.
The UPS account number field does not need to be filled in.
If it is more convenient for you to take the return to a UPS centre, select the delivery option at a collection centre and choose the one closest to your home.
Place the items in the package, apply the return label above the shipping label and deliver your order.
The refund will be made within 10 working days from the time of delivery of the return to the courier.