RETURNS



After you have completed your order this will remain in processing for a maximum of two working days.
When your package is ready it will be shipped and you will receive a confirmation email. Click on “Track your order”.

Don’t worry if the tracking link is deactivated or incorrect, it will be activated within 72 hours and you will be able to view the delivery date.

Always check this link from which you can check for delivery attempts already made and any problems of the courier in locating your address.

Please note that couriers do not deliver by appointment and there is no telephone contact.

Of course, also by accessing the “My orders” section you can view your parcel in delivery, by clicking on “View order” and then on “Follow the shipment online”.

Do you not like the item or the size ordered is not the right one?
It is not possible to change the items but you can return them for free and, if you want, order them again!

If the courier has delivered a completely damaged package to you, but the items inside are intact, you can use another box to make the return. It doesn’t need to be from Faradiba.

If the return documents are also unusable, you can print them out at the end of the online return procedure.

After you have completed your order this will remain in processing for a maximum of two working days.
When your package is ready it will be shipped and you will receive a confirmation email. Click on “Track your order”.

Don’t worry if the tracking link is deactivated or incorrect, it will be activated within 72 hours and you will be able to view the delivery date.

Always check this link from which you can check for delivery attempts already made and any problems of the courier in locating your address.

Please note that couriers do not deliver by appointment and there is no telephone contact.

Of course, also by accessing the “My orders” section you can view your parcel in delivery, by clicking on “View order” and then on “Follow the shipment online”.

If you were not able to book the pickup at home during the online return process or were not at home when the courier passed, you can book a new appointment by contacting UPS on 02 30303039, providing the tracking code that you find on the return label.
It is an alphanumeric code that starts with 1Z…., and is used to track your shipment.

If you prefer, click here to book your return directly.

Remember to enter the tracking code in step 1

Shipment to FARADIBA takes 2 to 5 working days for delivery, to be calculated from the time the package leaves our warehouse (excluding weekends and holidays):

– 2 days for the North;

– 3 days for the Centre;

– 4/5 for the South and the Islands.

When the package is shipped from our warehouse, you will receive an email confirmation of shipment in which you will find a link to click on and follow the delivery that takes place between 9.00 and 18.00, from Monday to Friday.
It is possible that the times change depending on the area.

We recommend that you check the link to be updated in real time on any possible changes.
Go to the “My orders” section to check your shipment.

1. Click on “My orders” and on the order you want to return in full or in part.
2. Click on “Return item”.
3. Tick the appropriate box to indicate which items to return. If you wish to return all items, tick all boxes.
4. Choose the reason for the return.
5. If you paid for your order on delivery, select the refund method you prefer between Faradiba credit or bank transfer. If you paid by credit card or PayPal, the refund will be made directly to the same card and to the account used at the time of purchase.
6. In the last step book the collection of the return. Click on “Schedule collection with UPS”.
You will be redirected to the UPS website and can choose the date and time for your home collection. Remember that you have the tracking code with you, i.e. the code starting with 1Z that you can find on the return label.
Enter it in Step 1 under the heading, “If you have the search numbers for the return label, enter them here”.

Remember to copy it without spaces and in block capitals.
The UPS account number field does not need to be filled in.

If it is more convenient for you to take the return to a UPS centre, select the delivery option at a collection centre and choose the one closest to your home.

Place the items in the package, apply the return label above the shipping label and deliver your order.

The refund will be made within 10 working days from the time of delivery of the return to the courier.

Do you not like the item or the size ordered is not the right one?
It is not possible to change the items but you can return them for free and, if you want, order them again!

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