For all orders from € 24.90 the shipping is free.
For those whose amount is less than € 24.90, the shipping cost is € 3.50.
In case of total return of the order, the cost of shipping will be refunded.
If you need your package delivered faster, you can choose express delivery with Dhl at € 7.95.
If the courier has delivered a completely damaged package to you, but the items inside are intact, you can use another box to make the return. It doesn’t need to be from Faradiba.
If the return documents are also unusable, you can print them out at the end of the online return procedure.
After you have completed your order this will remain in processing for a maximum of two working days.
When your package is ready it will be shipped and you will receive a confirmation email. Click on “Track your order”.
Don’t worry if the tracking link is deactivated or incorrect, it will be activated within 72 hours and you will be able to view the delivery date.
Always check this link from which you can check for delivery attempts already made and any problems of the courier in locating your address.
Please note that couriers do not deliver by appointment and there is no telephone contact.
Of course, also by accessing the “My orders” section you can view your parcel in delivery, by clicking on “View order” and then on “Follow the shipment online”.
If you were not able to book the pickup at home during the online return process or were not at home when the courier passed, you can book a new appointment by contacting UPS on 02 30303039, providing the tracking code that you find on the return label.
It is an alphanumeric code that starts with 1Z…., and is used to track your shipment.
If you prefer, click here to book your return directly.
Remember to enter the tracking code in step 1
Shipment to FARADIBA takes 2 to 5 working days for delivery, to be calculated from the time the package leaves our warehouse (excluding weekends and holidays):
– 2 days for the North;
– 3 days for the Centre;
– 4/5 for the South and the Islands.
When the package is shipped from our warehouse, you will receive an email confirmation of shipment in which you will find a link to click on and follow the delivery that takes place between 9.00 and 18.00, from Monday to Friday.
It is possible that the times change depending on the area.
We recommend that you check the link to be updated in real time on any possible changes.
Go to the “My orders” section to check your shipment.